Table 3. Summary of importance-satisfaction analysis

ISA grid Results
Quad rant Management strategy
Keep up the good work Env.S 2, 3, 4, 5
Eco.S 9
Soc.S 13
Concentrate management here Env.S 1, 6
Eco.S 7, 8
Soc.S 12
Low priority for managers Env.S -
Eco.S 10
Soc.S -
Additional consideration Env.S -
Eco.S 11
Soc.S 14, 15