Table 8. Importance-Satisfaction GAP analysis and improvement priorities
| Rank | Attribute | Importance (mean) | Satisfaction (mean) | ΔGapa | Urgencyb |
| 1 | Shade | 4.42 | 3.85 | 0.57 | Very urgent |
| 2 | Convenience | 4.27 | 3.74 | 0.53 | Very urgent |
| 3 | Rest facility | 4.43 | 3.99 | 0.44 | Urgent |
| 4 | Cleanliness | 4.33 | 3.96 | 0.37 | Urgent |
| 5 | Greenery | 4.28 | 3.93 | 0.35 | Urgent |
| 6 | Security | 4.22 | 3.87 | 0.35 | Urgent |
| 7 | Cultural program | 3.79 | 3.52 | 0.27 | Moderate |
| 8 | Lighting | 4.13 | 3.89 | 0.24 | Moderate |
| 9 | Accessibility | 4.42 | 4.23 | 0.2 | Low |
| 10 | Information | 4.03 | 3.84 | 0.19 | Low |
| 11 | Openness | 4.34 | 4.18 | 0.16 | Low |
| 12 | Commercial facility | 4.05 | 3.95 | 0.1 | Very low |
| 13 | Design | 3.97 | 3.88 | 0.09 | Very low |
| Average | 4.21 | 3.91 | 0.29 | |
: GAP = Importance － Satisfaction
: Urgency: Very urgent (≥ 0.50), Urgent (0.30-0.49), Moderate (0.20-0.29), Low (0.10-0.19), Very low (< 0.10)